Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- Parcels are generally sent with Australia Post. The shopping cart system will automatically calculate the freight cost. Large items such as the Bokashi bucket may attract additional freight cost. We will contact you should this situation arise.
- Privacy & Security
- ecoHaven has a firm commitment to the protection of your personal information. In all cases, information you provide will be held in strictest confidence. We will not share any of your personally identifiable information with third parties without your prior consent. Your information will not be revealed, sold, distributed, shared or passed on to any third parties unless we have your consent to do so. When registering with us you are required to provide details such as your name, address, phone number, e-mail address and password. Information such as your name and address is necessary for us to identify who is using the service. Your e-mail address is used to welcome you to our site and keep you aware of any updates. To access your personal information you will need your username and password. In this way you can easily access and modify your registration information by clicking on 'Account Information' after you have logged in. While every attempt has been made to verify information provided on this website, neither the author nor the publisher assumes any responsibility for any errors, inaccuracies or omissions. Any slights of people or organisations are unintentional.
- Returns & Replacements
- At ecoHaven we pride ourselves on providing a friendly and efficient service and a wide portfolio of local and international eco-friendly and fair trade products. We appreciate that you want to shop with the confidence of knowing that if you are not completely satisfied with your purchase, you can simply return it to ecoHaven and we will provide you with an exchange, refund or repair within the following guidelines. If you have proof of purchase If you are able to provide satisfactory proof of purchase, ecoHaven will happily provide you with an exchange, refund or repair as follows. If you have simply changed your mind, ecoHaven will be pleased to offer you a refund or exchange provided: the item is in resaleable condition for example: the original tags and labels are still attached; the item is in its original packaging (if any); and the item is unworn, unused and as sold; and If you wish to return an item that you believe is faulty, it may be necessary for the item to be returned to the manufacturer for assessment to determine whether or not you are entitled to an exchange, refund or repair. If you do not have proof of purchase If you cannot provide satisfactory proof of purchase, ecoHaven may, in its discretion, provide you with an exchange to the current value of the item provided: • the item is in resaleable condition; and • the item was originally purchased from ecoHaven; and This Policy operates in addition to your statutory rights for returns of faulty goods.
- Ordering
- Shopping online is simple. ecoHaven accepts Visa or Mastercard. Browse the online shop. Select your product(s) - including size and colour if applicable. Add the products to the cart. Proceed to checkout Fill out the contact and delivery form. Click on confirm the order. The order is automatically emailed to the shop.
- Payment options
- Shopping online is simple. ecoHaven accepts Visa or Mastercard via PayPal. You do not need to have an account with PayPal to pay with your credit card. You can also pay by credit card by giving us your credit card details over the phone: 03 6234 6454.
- Viewing Orders
- You can view your order by logging into your account. Here you can view your current and past orders and make any changes to your account .
- Updating Account Information
- You can update your account details anytime by logging into your account. You will find the link in the top left corner.
